KEY TO SUCCESS:
STRONG PARTNERSHIPS
The long-standing and intensive relationships with our partners are essential for our commercial success. Especially in challenging times, these trusting relationships are an important basis for customer loyalty.
Unique service and fast availability
By manufacturing security solutions such as our OneKey system locally, we set ourselves apart from the competition and offer a unique advantage for our retailers and their customers: the option of operating multiple locks with just one key. Our customers appreciate convenient key reorders and the ABUS repair and cylinder replacement service, which is carried out directly at the Rehe production site. Manufacturing many of ABUS's products in Germany means that they also reach the local retailer more quickly - and we create independence from external logistics and supply bottlenecks.
Partnership means information
Our support goes beyond mere sales; we always provide our dealers with up-to-date information and suitable sales material relating to our products. This means they are always up to date and can offer their customers the best possible service. Our sales force receives regular training and presents each new product in person. In this way, retailers can experience, touch, and test the products. The internal sales team based in Germany is also available to take questions and orders over the phone.
A virtual home for our partners
Our partner portal is the central point of contact for retailers with different needs. Whether local specialist retailer or international distributor, from bulk orders to individual product orders, everything can be conveniently done online. Regular updates on new products, changes to the range, and company news keep our partners informed at all times. Regular surveys allow us to respond quickly to their needs. In this way, we maintain a deep understanding of the individual needs of each retailer, even in the digital age, and develop a basis of trust that goes beyond business.
