KEY TO SUCCESS:
The long-standing and intensive relationships with our partners are essential for our commercial success. Especially in challenging times, these trusting relationships are an important basis for customer loyalty.
Unrivalled service and fast availability
By manufacturing security solutions such as our OneKey system locally, we differentiate ourselves from the competition and offer a unique advantage for our dealers and their customers: the ability to operate multiple locks with just one key. Our customers appreciate convenient key re-orders and the ABUS repair and cylinder replacement service, which is carried out directly at the Rehe production site. Due to the fact that many ABUS products are manufactured in Germany, they also reach the local dealer more quickly – and we create independence from external logistics and supply bottlenecks.
Partnership means information
Our support goes beyond mere sales: we always provide our dealers with the latest information and suitable sales materials relating to our products. This means they are always up to date and can offer their customers the best possible service. Our field sales force receives regular training and presents each new product in person. In this way, retailers can experience, touch and test the products. The internal sales team based in Germany can also be contacted by phone for questions and orders.
A virtual home for our partners
Our partner portal is the central point of contact for retailers with a range of different needs. Whether you are a local specialist retailer or an international distributor: from bulk orders to individual product orders, everything is conveniently possible online. Regular updates on new products, changes to the range and company news keep our partners informed at all times. Regular surveys allow us to respond quickly to their needs. In this way, we maintain a deep understanding of the individual needs of each retailer even in the digital age and develop a basis of trust that goes beyond business.